Return & Refund Policy

At OUTIS, we want you to shop with confidence. Please review our return and refund terms below before placing your order.

1. Return Conditions

Due to the nature of fragrance products, OUTIS accepts returns only for items that remain unopened and unused.

To qualify for a return, the following conditions must be met:

l You must submit your return request within 14 days of receiving your order.

l The product must be unused, unopened, and in its original sealed packaging.

l Products that have been opened, tested, or had their seals broken are not eligible for return, including cases where the fragrance does not match your personal preferences.

All returns are subject to approval by OUTIS before being shipped back to us.

2. How to Request a Return

To request a return, email admin@wuming-outis.com with your order number and the reason for your request.

Please wait for our return authorization and instructions before sending any items back. Returns sent without prior authorization will not be accepted.

3. Return Shipping

For approved returns due to a change of mind or personal preference, the customer is responsible for all return shipping costs.

Return shipping charges are non-refundable. We recommend choosing a shipping service that provides tracking, as OUTIS cannot be held responsible for return parcels that are lost or damaged in transit.

4. Items Not Eligible for Return

The following items are considered final sale and cannot be returned or refunded:

l Fragrance products that have been opened or used

l Samples and discovery sets

l Please ensure that you meet the return eligibility requirements before submitting a request.

5. Damaged, Defective, or Incorrect Orders

Please check your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at admin@wuming-outis.com within 48 hours of delivery.

Please include your order number and clear photos or videos showing the issue so that we can assess the situation.

For confirmed cases, OUTIS will arrange an appropriate replacement or refund. Where applicable, OUTIS will cover the return shipping costs associated with the issue.

6. International Orders

For international orders, original shipping charges, customs duties, and import taxes are non-refundable.

OUTIS is not responsible for delivery delays caused by customs clearance. We are also not responsible for deliveries that fail because the recipient does not pay applicable customs duties or provides incorrect or incomplete shipping information.

7. Refunds

Once an authorized return has been received and inspected, we will notify you of the outcome.

If your return is approved:

l The refund will cover the product value only.

l The refund will be issued to your original payment method within 2–10 business days after approval.

l Your bank or card issuer may require additional time to complete the refund and display the funds in your account.

Original shipping charges and return shipping costs are not refundable for standard eligible returns.

8. Order Changes and Cancellations

If you need to update or cancel an order, please contact us as soon as possible at admin@wuming-outis.com.

We will do our best to assist with requests made before order processing begins. However, once an order has entered processing or has been dispatched, we cannot accept cancellations, order changes, or exchanges.

9. Contact Us

If you have any questions about our return, refund, or shipping policy, please contact us:

Email: admin@wuming-outis.com

We appreciate your understanding and thank you for choosing OUTIS.